FAQ

No we don’t deliver – all orders are for collection at our store in 10 Spin Street, Cape Town.

Please select your collection time between 9 and 4pm, Monday to Fridays when placing your orders. Please note that on Mondays, carrot and cheesecakes are only available for collection after 3pm and cupcakes after sponge cakes after 10am. No collections on Saturdays, Sundays and Public Holidays.

We use only free-range eggs and real butter in our bakery. No margarines, stabilizers or preservatives.

No, only our bakery does orders. To taste our amazing harvest table and artisan coffee, join us for a meal between 6:45 and 4pm Monday to Friday.

It is best to have the boxes flat on the floor of your car or boot and to drive slowly and carefully. Our products will be perfect when they leave the store and we have no control of what happens to them on the car ride home. They are delicate so are sensitive to sudden turns as well as high temperatures. So please don’t leave them in a hot vehicle.

No, there is no parking. If you’ve paid in advance you can just double park outside and we can bring your goodies out to you.

No we don’t do any custom orders or wedding cakes. We prefer to stick to what we do best – all orders are strictly as they appear on the order list.

We need a minimum of two working days notice for all orders. If you need something urgently you can call our store and speak to the manager (021) 461 8425. She will see if she is able to accommodate you based on how busy the bakery is, but you will be charged the full store price.

The easiest way is to pay online with snapscan. Alternatively you can pay by EFT but we need to receive your proof of payment by email 48 hours before the collection time. All orders need to be paid for in full in advance.

Orders cannot be cancelled within 24 hours of collection time. Should your order be cancelled before 24 hours within collection time you will be refunded, but note that this can take up to 7 working days to reverse the credit card payment.

Our products are each handmade so no item will be identical to the next –each however will be equally delicious.

Our baked cheesecake is much lighter than others you may have had elsewhere. This results in a slightly moist base. This is normal, but the featherlight texture is worth it!